Supportbench

Features Supportbench

A case management application that delivers on the promises you make to your customers.
Deliver the best support using the most flexible tool-set.This version of the Android app includes:• View and update cases including all of the fields• View all of your teams cases• View queues and your work queues• View recent items• Create new cases• Attach new activities to cases including tasks• Upload and view attachments on cases• Take a picture and attach it to a case• View the details of your tickets including comments with rich text and inline images• Forward cases to other agentsSupportbench is a powerful and flexible case management system for those customer service and help desks that need more than just the status quo ticketing system.